Refund & Subscription Cancellation Charter
Formulated by OpenBill Pro Open Platform Initiative • Clear, Honest & Direct Terms
OpenBill Pro is built by an open digital platform initiative. We believe pricing should be 100% transparent. Paid subscription tiers exist solely to cover cloud server infrastructure, database storage, and high-availability backup systems.
1. Zero Financial Risk: 7-Day Unrestricted Free Trial
We believe in complete transparency before you commit financially. Every new merchant receives a full 7-Day Complimentary Trial with access to all Pro features, including unlimited invoice generation, 4 PDF designer themes, and WhatsApp automation.
No credit card or payment upfront is needed to activate the trial. You incur zero financial risk during the trial period.
2. Subscription Cancellations
You may cancel your Starter or Pro subscription at any time directly through your Shop Settings:
- 1-Click Self Cancellation: Go to Settings → Subscription → Cancel Plan.
- Billing Continuity: Your account remains active with full paid privileges until the end of your current prepaid billing period.
- No Auto-Lockout: Past invoices remain viewable and downloadable even after cancellation.
3. Annual Plan 7-Day Money-Back Guarantee
If you purchase an annual subscription and experience verified technical defects or service interruptions within 7 calendar days of payment that our community engineering team cannot resolve, you are eligible for a 100% full refund of the annual subscription fee paid.
Monthly recurring subscription plans are non-refundable once activated for that respective 30-day period.
4. Duplicate Charges & Payment Redressal
In the rare event of a network payment timeout where money was deducted from your UPI or bank account but your subscription failed to update, please notify our billing desk at billing@openbillpro.in. Once verified via bank UTR, duplicate charges are refunded back to source within 5 to 7 business banking days.