🤝 Community Helpdesk
•
Developer & Merchant Support
Contact & Community Desk
Supported by the OpenBill Pro Open Platform Community • 6 Days a Week
Direct Support from the Builders
When you reach out to OpenBill Pro, you are not talking to a third-party outsourced call center. You communicate directly with our platform engineers and community coordinators who actively build and maintain the software.
1. Communication Channels
Instant Chat
Priority WhatsApp Helpline
For rapid assistance with printer setup, UPI verification, and onboarding questions.
Mon–Sat: 9:00 AM – 8:00 PM IST
Official Email
Platform Support Email
For account queries, bug reports, feature suggestions, and tax format feedback.
Guaranteed response within 2 hours2. Statutory Grievance Redressal Desk
In full accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following officer oversees user privacy and platform compliance:
Grievance Officer: Vikramaditya Sen
Role: Lead Coordinator & Trust Officer
Initiative: OpenBill Pro Open Platform Initiative
Direct Email: grievance@openbillpro.in
Address: Bellandur Tech Corridor, Outer Ring Road, Bengaluru, Karnataka - 560103, India
Statutory SLA: Formal grievances acknowledged within 24 hours and addressed within 15 calendar days.